In order to uphold the excellent conduct from PERFORMANCE BOX SUPPLEMENTS LTD our guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.
Please follow the steps below to enable us to process your refund efficiently:
1. Wrap the item securely in its original packaging with all accompanying documentation.
2. Contact Customer Services at: email@example.com who will provide you with freepost return address providing you are able to return your order under the returns policy outlined above. If postage paid by customers, they cannot be refunded as we have freepost system where no postage is required.
3. We will notify you via e-mail when we have processed your refund.
Other Statutory Rights
For more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway Website.
If you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.
If you’re in the UK, you can change your mind about any online order within seven working days of receiving it.
If your product is still sealed and in the same condition, it’s every bit as simple as our typical returns.
A refund will be processed within 14 days from receiving the item so long as that the item is kept in accordance to its preliminary condition.